William A Qeo

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Verified Reviewer
| map-marker Berezovskiy, Ural Federal District

Shutting down problems

my umidigi a9 pro recently started shutting down when sim card was inserted.bjt now even without the sim card it still shuts down when used for some time.This week,it doesn't even load the home screen.Once the logo appears,it shuts down even with full charge. Please I need assistance.
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Pros:
  • Its a very good phone for a reasonable price i love it
Cons:
  • Only downside is the camera

Preferred solution: Help to fix the issue

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Toronto, Ontario

Locked out of cell phone great cell phone almost like an iPhone I choose this over and iPhone any day just don't forget your password I already test 5 out of five

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Umidigi - Locked out of cell phone great cell phone almost like an iPhone I choose this over and...
Umidigi - Locked out of cell phone great cell phone almost like an iPhone I choose this... - Image 2
Yes I ended up putting in my password and I put it in twice and then right after I tried to sign in and it didn't remember my password I've tried so many ways and I finally come across this way so hopefully it works and you can give me back into my phone thank you
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User's recommendation: I rate this phone 9 out of 10 just don't forget your password

Navjot K Pnx

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Verified Reviewer
| map-marker Brampton, Ontario

Technical issues with speaker/audio

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I bought umidigi bison 2 pro last year but it's audio is not working. Whenever I am receiving a call from someone I am not able to hear anything.
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Anthony D Gor

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Verified Reviewer

Unlock a phone

I need my phone unlocked purchased the phone 2 years ago tried to activate it today and its still locked the phone has never been used the box says it is already unlocked but it isnt and I dont understand why I have to go thru all of this to get a phone unlocked I wonder if this a a real website or fake
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Preferred solution: I would like to get my phone unlocked

Jamie G Gxp

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Verified Buyer
|

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Verified Reviewer

Problems with phone camera and messages

Umidigi - Problems with phone camera and messages
Umidigi - Problems with phone camera and messages - Image 2
Umidigi - Problems with phone camera and messages - Image 3
Updated by user Oct 08, 2023

No one has contacted me.the phone is locked

Original review Sep 08, 2023
Yes hi, I ordered phone it's locked and in airplane mode. I tried to take it to people who work on phones but they were unable to help me.
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Loss:
$150

Preferred solution: To be able to use the phone. I'd thought these companies could unlock it but now I'm just stuck with a phone I can't u and it looks like Its is also now n a safe mode since they have been trying to get into it

Suzanne D Dsx

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Verified Reviewer
| map-marker Waltham, Massachusetts

Sim card

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Updated by user Jan 02, 2024

I still have not heard from the UMIDIGI company about where I can buy a tf card simular to a Sim card. Thank you to a tech from Amazon he explained it so when I get the tf card I will let you know how it worked out. I will not buy again

Original review Dec 29, 2023
Where do I buy a Sim card for a G2 tab? I bought a tablet and it had no sim card. It was so impossible to reach customer service next time buy another well known name
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Suzanne D Dsx

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Verified Reviewer
| map-marker Waltham, Massachusetts

Sim card

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Where do I buy a Sim card for a G2 tab? I bought this as a gift for my mother. I went to set it up and found it does not have a Sim card. No problem but be available for me to ask a human where and what type of Sim card to buy. Now I have to fill space here so I can submit thid
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User's recommendation: Make sure you buy a product that has a Sim card because this company is hard to get a hold of

Justin P Odd

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Verified Buyer
|

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Verified Reviewer
| map-marker Olathe, Kansas

Defective battery

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Umidigi - Defective battery
Umidigi - Defective battery - Image 2
Batt. is defective and.Wont charge. Must be plugged in not to die.I need replacement b4 I can return
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Loss:
$142
Pros:
  • U get to feel nostalgic by feeling like you have a landline
Cons:
  • Received defective phone
  • Poor customer service

Preferred solution: I need a replacement sent to me b4 I can send this back. I'll lose my job if I don't have a phone. I don't want a phone that can't charge. Makes no sense. I want them to do the right thing and grant my wish.

User's recommendation: You get what you pay for. If you pay $100 for a phone expect issues. Like not being able to charge. Cust service won't help. Why would they? They already have ur money. Buy Samsung or apple. You will thank me later. The pic is a screenshot after being charged for 12hrs str8 to keep it from dying and it's still at 1%. Boo.

Massimo C Qme

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Verified Reviewer

Problem Umidigi Power First Generation

Good morning,

I have had a first generation Umidigi Power phone for about two years Build number UMIDIGI_Power_V1.5_2019****

with current ROM UMIDIGI_Power_V1.5_2019****_V1.5_20190***-*656

The problem is that this phone freezes periodically and I have to restart every time. In your site I looked for a Rom to upgrade another ROM but unfortunately I saw that they are no longer available. Do you have the possibility to send me a link where I can download a different ROM in order to upgrade or even downgrade a more stable system?

Unfortunately this period I don't have much money to change another phone, and in any case this phone is great if the android operating system is stable.

Thank you for your support and your time

Best regards

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Preferred solution: help desk support

Cordelia S Pfl

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Verified Buyer
|

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Verified Reviewer
| map-marker Memphis, Tennessee

Problems with phone camera and messages

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Umidigi - Problems with phone camera and messages
Phone camera and flashlight comes on by itself when I'm driving or walking, also can't send or receive pictures in text messages.
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Preferred solution: Help with phone problems

User's recommendation: Try to find someone locally to help

Justin P Odd

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Verified Buyer
|

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Verified Reviewer

Defective battery

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Umidigi - Defective battery
Updated by user Apr 30, 2023

Still crickets.

Original review Apr 30, 2023
Still can't get 1 response with any kind of solution. This is crazy. Where is the Cust service at. I paid for a product and received about 60% of what I paid for. This battery charge lasts 4hrs. Tops. And take 12 to charge.
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Loss:
$140
Pros:
  • Phone seems nice price i good
Cons:
  • Battery sucks customer service is lackluster

Preferred solution: A replacement phone so I don't go without for a week. An upgraded model would be amazing. I thoughts that what I bought. It's not .

User's recommendation: Buyer beware. Batteries in these phones are absolutely dreadful. It's enough to *** off the pope.

Crescentia T

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Verified Reviewer

My phone is not pairing to Bluetooth

My UMIDIGI phone that l purchased from Amazon is not pairing to my Bluetooth device this is the SN number MP05L464******** please help
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Scott F Ecd

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Verified Reviewer
| map-marker Beaumont, Texas

Wet phone

I didn't talk to them. The number was disconnected or some *** like that, so? At this point I have no review I didn't talk to anyone.
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Anonymous
map-marker Fort Lauderdale, Florida

Umidigi X phone stopped working. Fix help?

Phone shuts off at will charge port messed up, speakers are messed up, sim card not recognized 50% of time.
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User's recommendation: Don't get this phone

Sareena Hyz

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Verified Reviewer
| map-marker Lagos, Lagos

I need the repair of my phone

Umidigi - I need the repair of my phone
I was told that the charging point is attached to the board and because of this, the phone cannot be repaired since the part are not available in Nigeria. What can I do?
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User's recommendation: Charging port panel should not be built on the panel

Yvan G Wgg

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Verified Reviewer

Customer service sucks. They hung up on me twice

Part of brand new phone and it stopped working within the week. I brought it to local phone repair shops and they said that it was a defect in that phone or something. They tried fixing it downloaded you from where and I still wouldn't turn on. Spent a lot of money on trying to get it fixed. When I tried contacting customer service they hung up on me twice then they stopped answering the phone I sent emails and they've ignored me
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Loss:
$500

Preferred solution: Full refund

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